Effective Date: [2025/2/25]

1. Overview
At [Your Company Name], we are committed to providing high-quality aluminum profiles and processing services. We strive for your complete satisfaction. This Refund and Return Policy explains our guidelines for refunds and returns on orders placed through our website [yourwebsite.com]. By placing an order with us, you agree to the terms outlined in this policy.

2. Eligibility for Returns and Refunds
Due to the customized and industrial nature of our products, please note the following:

• Custom Orders: Products that have been customized or specially processed according to your requirements are non-refundable and non-returnable unless they arrive damaged or with manufacturing defects.
• Standard Products: For standard, off-the-shelf products, you may request a return or refund under the conditions stated below.

3. Return Conditions
To be eligible for a return, the product must meet the following conditions:

• The request must be made within [30] days from the date of delivery.
• The product must be unused, undamaged, and in the original packaging with all accompanying documents and accessories.
• Proof of purchase (order confirmation or invoice) must be provided.

4. Non-Refundable Items
The following items are non-refundable:

• Customized or special-order products.
• Products that have been altered, used, or damaged due to improper handling.
• Shipping fees, unless the return is due to an error on our part.

5. How to Request a Return or Refund
If you wish to request a return or refund, please follow these steps:

1. Contact our Customer Service team at [Your Contact Email] or call [Your Contact Phone Number] with your order number and reason for return.
2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the product.
3. Pack the product securely in its original packaging along with all included accessories and documents.
4. Ship the product back to the address provided by our customer service team. Return shipping costs will be borne by the customer unless the return is due to a mistake or defect on our part.

6. Inspection and Refund Process
Upon receipt of the returned item:

• We will inspect the product to ensure it meets the return conditions.
• If the product is approved for return, we will process your refund to the original method of payment within [7-10] business days.
• If the product does not meet the return conditions, we will notify you and may offer a partial refund or exchange, or return the product at your expense.

7. Exchanges
If you wish to exchange a product for a different model or specification:

• Please contact our Customer Service team to discuss your exchange request.
• The same return conditions apply for exchanges, and any price differences will be adjusted accordingly.

8. International Orders
For international orders, please note that return shipping costs and customs fees (if applicable) are the responsibility of the buyer unless the return is due to a defect or error on our part. We recommend that you check with your local customs office regarding potential import duties or taxes before returning any items.

9. Changes to This Policy
We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us
If you have any questions or need further clarification about our Refund and Return Policy, please contact us at:

• Email: dominic.xu@dongyan-alu.com
• Phone: +86 13003437887
• Address: No.9 Changhong Rd, Dalu Town, Zhenjiang City, Jiangsu Province, CHINA.